At NOVELRA CLOTHING LTD, we strive to ensure that your orders are shipped promptly and safely. This Shipping Policy explains how we handle order processing, delivery, and shipping responsibilities.
1. Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed.
You will receive a confirmation email once your order has been processed.
Orders placed on weekends or holidays may be processed on the next business day.
2. Shipping Methods & Delivery Times
We offer standard shipping options:
Shipping Method
Estimated Delivery Time
Notes
Standard Shipping (UK)
3–7 business days
Tracking included
International Shipping
7–21 business days
May vary depending on customs
Please note: Delivery times are estimates and not guaranteed. Delays may occur due to carriers, customs, or public holidays.
3. Shipping Costs
Shipping fees are calculated at checkout based on your location and order weight.
Customers are responsible for all shipping charges unless otherwise specified.
Free shipping promotions may be offered from time to time; terms and conditions apply.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email.
You can use the tracking number to monitor the delivery status of your package.
5. Shipping Address
Please ensure that your shipping address is accurate and complete.
NOVELRA CLOTHING LTD is not responsible for lost or delayed packages due to incorrect addresses.
If a package is returned due to an incorrect address, the customer is responsible for reshipping fees.
6. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or fees imposed by the destination country.
Customers are responsible for paying any additional charges incurred.
7. Lost or Damaged Packages
If your package is lost or damaged during shipping, please contact us immediately at payment@novelraclothing.net.
We may request photos or documentation to process claims with the shipping carrier.
8. Contact Information
For any questions regarding shipping, please contact us:
NOVELRA CLOTHING LTD 92 King Street, Brynmawr, Ebbw Vale, Wales NP23 4SY Email: payment@novelraclothing.net Phone: +44 7308 509053
