Frequently Asked Questions (FAQs) – NOVELRA CLOTHING LTD

Effective Date: May 23, 2026

1. What products do you sell?

We specialize in women’s clothing, including:

• Sleepwear
• Dresses
• T-shirts
• Pants and shorts
• Sweaters
• Activewear

You can browse our full collection on novelraclothing.net.

2. How can I place an order?

1. Select the product(s) you wish to purchase.
2. Choose the size, color, and quantity.
3. Add items to your cart and proceed to checkout.
4. Enter your shipping and billing information.
5. Complete payment using the available secure options (Stripe or other authorized methods).

3. What payment methods do you accept?

We accept:

• Credit and debit cards (Visa, Mastercard, American Express)
• Payments processed securely via Stripe
• Other authorized payment methods as displayed at checkout

4. How long does shipping take?

• UK Standard Shipping: 3–7 business days
• International Shipping: 7–21 business days (may vary due to customs or local carriers)
• You will receive a tracking number once your order ships.

5. Can I track my order?

Yes! Once your order is shipped, you will receive a tracking number via email. You can use it to monitor the delivery status of your package.

6. What is your return policy?

• Returns are accepted within 14 days of receiving your order.
• Items must be unused, unwashed, and in their original condition with tags.
• Certain items, such as final sale products and gift cards, are non-returnable.

For full details, see our Return Policy.

7. How do I request a refund?

• Contact us at payment@novelraclothing.net with your order number and reason for the refund.
• Approved refunds are processed to your original payment method within 7–10 business days.
• Shipping fees are non-refundable, unless the item is defective or incorrect.

For full details, see our Refund Policy.

8. What if I receive a defective or incorrect item?

• Contact us within 7 days of delivery at payment@novelraclothing.net.
• We will provide a prepaid return label and ship a replacement at no additional cost.

9. Can I change or cancel my order?

• Orders can be modified or canceled within 24 hours of placement.
• After this period, we may have already processed your order, and changes may not be possible.

10. How can I contact customer support?

NOVELRA CLOTHING LTD

• Email: payment@novelraclothing.net
• Phone: +44 7308 509053
• Address: 92 King Street, Brynmawr, Ebbw Vale, Wales NP23 4SY

We are happy to assist with any questions regarding products, orders, shipping, returns, or refunds.